Privacy Policy

1. Introduction

This Privacy Policy outlines The Event Clinic’s practices regarding information collected from users who access its website (@theeventclinic.com), or who otherwise share personal information direct with the company.

Your privacy is important to us. The Event Clinic will not share, sell or rent your details to any third-party companies or individuals.We may occasionally use the data to send you information on services that we think might interest you, but you will always be able to opt out of any such on-going communication quickly and easily.

2. Grounds for data collection

We collect and process your data to:

Provide our services and carry out our contractual obligations towards you
Maintain our on-going business relationship
Comply with legal and financial regulatory obligations
Provide us with user usage data for the on-going development and improved functionality of our website

When you use the site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

3. What information do we collect?

We collect two types of data and information from users.

The first type of information (hereinafter referred to as ‘Personal Information’) is individually identifiable information that is linked to an individual or may, with additional reasonable effort, identify an individual. Such information might include:

Your name and company name
Your company address
Your job title
Your email address
Your telephone number(s)
Information that may be relevant to a project or consulting brief

Device Information

We collect Personal Information from your device, such as geolocation data, IP address, unique identifiers (for example, MAC address and UUID) and other information which relates to your activity on the site.

The second type of information is un-identified and non-identifiable information pertaining to a user, which may be made available or gathered via your use of the website (hereinafter referred to as ‘Non-Personal Information’).

For Non-Personal Information, The Event Clinic is not aware of the identity of the user from whom the information was collected. Non-personal Information collected may include your aggregated site usage information and any technical information transmitted by your device, including certain software and hardware information (for example, the type of browser and operating system your device uses, language preference, access time, etc) which we may use to enhance the functionality of our site. We may also collect information on your activity on the site (for example, pages viewed, online browsing, clicks, actions, etc). None of this data is linked to your personally identifiable information.

4. How do we receive information about you?

We receive your Personal Information from various sources:

When you voluntarily provide us your personal details via our website, by email, by telephone or other communication platform
From networking sites (for example, LinkedIn) or on-line business sites and databases
When you use our site to register for any of our services

5. How do we use the information we collect?

We never rent, sell, or share user information with third-party organisations or individuals.

We may use the information for the following:

To keep you informed about new and updated services
To provide technical information or to respond to any customer service issue you may have
For statistical and analytical purposes, intended to improve our site

We may also disclose information if we believe that disclosure is helpful or reasonably necessary to:

Comply with any applicable law, regulation or legal process
Respond to government or law enforcement agency requests
Investigate, detect, prevent or take action in connection with illegal activities or other wrongdoing, suspected fraud or security issues
Prevent harm to the property or safety of ourselves, our users, or any third party
Uphold our intellectual property or other legal rights
Establish or exercise our rights to defend against legal claims

6. Your Rights

You may request from us at any time:

A copy of the Personal Information we hold for you
Amendment of any information that is not correct
That we delete some, or all, of the Personal Information we hold for you

If you are unhappy with the way in which your data is being managed, you may also, at any time, lodge a complaint with the data protection authorities in your own country or with the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk). We would be grateful, however, if you would contact us first to give us the opportunity to resolve any issues directly with you.

To exercise any of these rights or to receive more information on our Privacy Policy, please contact us on:

Telephone: +44 (0) 203 488 5739

Email: datamanagement@theeventclinic.com

7. Retention

The Event Clinic will retain your personal information for as long as necessary to provide the contracted services, to comply with our legal and financial obligations and to resolve any disputes.

Retention periods will be determined by the type of information collected and the purpose for its collection, always keeping in mind the standard requirement that outdated and unused information is destroyed as soon as reasonably possible.

We reserve the right to rectify or remove incomplete or inaccurate information, at any time and at our own discretion.

8. Cookies

We use cookies and other technologies when you visit our site or access services via the site.

A ‘cookie’ is a small piece of information that a website assigns to your device while you are viewing the site. Cookies support the functionality of the site and have a number of uses. These include:

Allowing you to navigate between pages efficiently
Enabling automatic activation of certain features
Remembering your preferences and making the interaction between you and our services quicker and easier
Supporting the compilation of statistical data on your use of our pages

The site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session to allow normal use of the system and which are deleted from your device when the browser is closed

b. 'persistent cookies' which are read only by the site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, allowing the storage of your preferences when you sign-in to a secure area of a site

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access

Cookies do not contain any information that personally identify you, but Personal Information that we store for you may be linked, by us, to information obtained from cookies.

You can remove the cookies by following the instructions of your device preferences. However, if you choose to disable cookies, some features of our site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the site. Google Analytics collects information such as how often users access the site, what pages they visit, when they do so, etc. We only use the information from Google Analytics to improve our site and services.

Google Analytics collects the IP address assigned to you on the date you visit the site, but not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

9. Third party collection of information

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to whom we may be legally bound to disclose information as set forth in this Privacy Policy (point 5).

10. How do we safeguard your information?

We take great care in implementing and maintaining the security of the site and your information. All Personal Information is stored in an electronic format on password protected databases.

Our third-party site hosting and technical partners are legally bound to encrypt all data stored and employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and to prevent unauthorized use of any such information.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access to or abuse our site and we make no warranty, express, implied or otherwise, that we can prevent such access.

11. Marketing

We may use Personal Information, such as your name and email address, to provide you with updates on and developments of our services. You will have the option to unsubscribe quickly and easily from any such communications and to have your details removed from any future distribution lists, if you so desire.

12. Updates and amendments to this Privacy Policy

We reserve the right to periodically amend or revise this Privacy Policy. Material changes will be effective immediately upon the display of the revised Privacy Policy. All revisions to the policy will be referenced within the document.

Your continued use of the platform, following the notification of such amendments on our website, constitutes your acknowledgment of the amendments to the Privacy Policy and your agreement to be bound by the terms of these amendments.

13. How to contact us

If you have any questions about this Privacy Policy, the data we collect from you and how we use it, please contact us at:

The Event Clinic

Tel: +44 (0)203 488 5739